Contact information
Contact Us
We are here to help! Whether you have a question about our products, need assistance with a return, or just want to share your results with Dermatic, our team would love to hear from you.
Track Your Order
Wondering where your package is? You can check the real-time status of your delivery 24/7. Simply enter your tracking number on our Track Your Order page for the most up-to-date information.
Get in Touch
If you still need assistance, please reach out to us using the method most convenient for you:
- Email: Send us a message directly at Support@TryDermatic.com. Please include your order number in the subject line so we can assist you as quickly as possible.
- Contact Form: Fill out the form below, and your message will be routed directly to our support team.
Customer Support Hours
Our support team operates out of Australia and is available to assist you during the following hours:
- Monday – Friday: 9:00 AM to 5:00 PM (AEST)
- Saturday & Sunday: Closed
Expected Response Time
We aim to respond to all inquiries within 48 hours during our regular business hours. Please note that during high-volume periods, holidays, or major sales events, our response times may be slightly longer. We appreciate your patience and promise to get back to you as soon as we can!
(Note: Our physical mailing address for formal or legal inquiries is available upon request.)